1. Introduction

At ONECAB LIMITED ("ONECAB", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services via our mobile applications, website, or any other platform we operate. We are registered in the United Kingdom and operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

• Information You Provide Directly: Name, email address, phone number, home address, Payment details (e.g., card information via third-party processors), Profile photo (optional), Booking and travel preferences, Feedback or complaints.
• Information Collected Automatically: Device and browser type, IP address and location data (e.g., GPS for bookings), App usage logs and crash reports, Transaction and ride history.
• Information from Third Parties: Identity verification services, Payment providers, Driver background check services (where applicable).

3. How We Use Your Information

• Process ride bookings and provide transport services.
• Verify your identity and ensure account security.
• Process payments and send ride receipts.
• Communicate with you about your bookings, updates, or service issues.
• Improve our app, website, and customer service.
• Prevent fraud and ensure safety.
• Comply with legal obligations.

4. Legal Bases for Processing

• Performance of a contract – e.g., to fulfil your ride booking.
• Consent – e.g., for optional marketing messages.
• Legal obligation – e.g., for tax and regulatory compliance.
• Legitimate interest – e.g., to improve service quality or ensure security.

5. Sharing Your Information

• With drivers to fulfil bookings.
• With third-party payment providers (e.g., Stripe).
• With law enforcement or regulatory bodies when required by law.
• In the event of a business sale or transfer (subject to confidentiality).

6. Data Retention

• Booking history is retained for up to 7 years for tax/legal compliance.
• Account information may be retained while your account is active and up to 12 months after closure.

7. Your Rights

• Right to access – request a copy of your personal data.
• Right to rectification – correct inaccurate data.
• Right to erasure – request deletion (subject to legal obligations).
• Right to restrict processing – limit data usage.
• Right to data portability – receive your data in a portable format.
• Right to object – object to processing in certain situations.
• Right to withdraw consent – for processing based on consent.
• To exercise any of these rights, please contact: info@onecab.net

8. Security

• Encrypted data transmission (HTTPS).
• Secure cloud storage and backups.
• Role-based access controls.
• Regular security audits.
• However, no system is 100% secure. You are responsible for keeping your login details confidential.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain session data.
• Analyse usage patterns.
• Personalise content You can control cookies via your browser settings.

10. Contact Us

For privacy-related questions, concerns, or complaints about your personal data, contact:

✉ Email: info@onecab.net

☎ Phone: 01908 831211

🌐 Contact Page: www.onecab.net/contact.html

11. Complaint Policy

• Purpose: This outlines how customers and drivers can submit complaints, how they are handled, and the expected resolution timeline.
• How to Make a Complaint:

  ✉ By Email: feedback@onecab.net

  or

  ☎ Phone: 01908 831211

  or

  🌐 Contact Page: www.onecab.net/contact.html

  .
• Types of Complaints: Driver or passenger behavior
• Vehicle condition or cleanliness
• Incorrect charges or fare disputes
• App functionality issues,
• Service delays or cancellations
• Safety Concerns Complaint Handling Process: Acknowledgment within 24 hours; Investigation; Resolution within 5 business days (or communicated delay);
• Outcome Issued in Writing Confidentiality: Handled confidentially in accordance with data protection laws; shared only as necessary to resolve the issue.
• Unresolved Complaints: If a complaint is not resolved to your satisfaction, you may request further review by a senior team member or refer the matter to an external dispute resolution body. Contact: Email: feedback@onecab.net Phone: 01908 831211
  www.onecab.net/contact.html



12. Delete Account Policy

• Requesting Account Deletion:
  Contacting us via email at info@onecab.net
  Calling customer support at 01908 831211
  Submitting a request through the ONECAB app under Settings > Account > Delete Account Verification Process: For security reasons, we may require users to verify their identity before processing the deletion request. This may include confirming account details or entering a one-time verification code. Data Deletion Timeline:
  Once confirmed, the account will be permanently deleted within 30 days
  During this period, the account will be deactivated and cannot be accessed
  After deletion, all personal data, booking history, and payment information will be permanently removed, except where retention is required by law Exceptions:
  Transaction records required by law
  Anonymized data for business analytics that does not identify individual users Consequences of Deletion:
  Deleted accounts cannot be restored
  Users will lose access to all past booking records, promotions, and saved preferences
  To use ONECAB again, users must create a new account Contact.