1. Introduction

These Terms & Conditions (“Terms”) govern your use of services provided by ONECAB LIMITED including our mobile applications, website, and any ride-booking services facilitated through our platform. By using our services, you agree to be bound by these Terms. ONECAB operates as a Private Hire Vehicle (PHV) provider in accordance with applicable local laws. All transportation services are carried out by licensed and authorised drivers, and all bookings must be pre-arranged through our platform.

2. Bookings

• Bookings can be made via the ONECAB app or website.
• Passengers must ensure that all provided booking details (pickup time, location, destination, etc.) are accurate.
• Bookings are only confirmed once assigned to and accepted by a driver through the platform.
• Advance bookings are subject to availability and may be adjusted in the event of unforeseen issues (e.g., traffic, road closures).
• ONECAB reserves the right to refuse or cancel bookings that violate these Terms or for safety/security reasons.

3. Fares and Payments

• Fares are calculated based on factors including distance, time, service type, and location.
• An estimated fare is shown at the time of booking and may vary depending on conditions during the journey.
• All payments must be made through the app or website using accepted payment methods (e.g., debit/credit card, wallet).
• Additional charges may apply for waiting time, tolls, cleaning, or excessive vehicle damage.
• Waiting time charges will apply if the passenger has not boarded within 3 minutes after the driver arrives at the pickup location. These charges are calculated per minute and added to the final fare.
• ONECAB reserves the right to update fares or introduce new charges at any time.

4. Driver Conduct

• All drivers on the ONECAB platform are required to:
• Be fully licensed, insured, and authorised to operate a PHV.
• Maintain a clean, safe, and roadworthy vehicle.
• Act courteously, professionally, and lawfully at all times.
• Refrain from discriminatory behaviour or unsafe driving practices.
• Comply with ONECAB’s driver policies and quality standards.
• ONECAB reserves the right to suspend or remove drivers based on user feedback, complaints, or breaches of these Terms.

5. Passenger Conduct

• Passengers agree to:
• Respect & safety: vehicles, and other passengers with courtesy; follow reasonable safety instructions.
• Seatbelts & child restraints: Wear seatbelts at all times. Parents/guardians must provide and correctly fit legally required child seats or boosters. Drivers may refuse a journey where appropriate restraints are not available.
• Smoking, vaping, food & drink: Smoking, vaping, and e‑cigarette use are strictly prohibited. Eating or drinking alcohol is not permitted unless the driver consents. Open containers of alcohol are never allowed without consent.
• Behaviour: Abusive, discriminatory, threatening, or antisocial behaviour is prohibited.
• Prohibited items: Do not carry illegal substances, weapons, or items prohibited by law.
• Pets: Pets may only be transported if a pet‑friendly vehicle is booked. If a pet is brought without declaration, the driver may refuse the ride and a cancellation fee may apply. If no pet‑friendly vehicle is available, the passenger must declare this in the app notes; the driver may accept or decline without a cancellation fee. All pets must be safely secured and not cause disruption or damage. Assistance/guide dogs are always permitted and cannot be refused or charged extra.
• Cleanliness & soiling: Passengers must not urinate, vomit, or otherwise soil the vehicle. If a passenger urinates in the vehicle, a minimum cleaning fee of £100 will apply, reflecting the reasonable and actual costs of professional cleaning, sanitisation, and lost driver earnings. For other soiling incidents (vomit, spillages, etc.), passengers will be charged a cleaning fee equal to the reasonable and actual costs incurred, including lost driver earnings while the vehicle is unavailable. Where actual costs exceed £100, ONECAB may recover the higher amount. Drivers may terminate the journey immediately in such cases.
• Damage: Passengers are responsible for the reasonable costs of repairing any damage they cause to the vehicle or equipment, in addition to any cleaning fees.
• Capacity & safety: Do not exceed legal seating capacity or carry unsafe loads; keep belongings clear of doors and driver controls.
• Account action: Repeated or serious breaches may result in suspension or permanent termination of the passenger’s ONECAB account.

6. Accessibility & Assistance Dogs

We aim to make services accessible where possible. Assistance/guide dogs are always permitted without extra charge. If you require specific assistance, please note this in your booking so we can attempt to accommodate.

Legal Notes

• Assistance/Guide Dogs: Under the Equality Act 2010, ONECAB drivers must carry assistance/guide dogs unless they hold a valid medical exemption certificate issued by the licensing authority.
• Other Pets: There is no legal obligation for drivers to accept non-assistance pets. Such pets are only permitted if a pet-friendly vehicle is booked, or if the driver agrees after being notified in advance. Failure by a passenger to comply may result in account suspension, termination, or immediate termination of the ride at the driver’s discretion, and may be reported to relevant authorities.

7. ONECAB Payment Policy in Case of Breakdown

• If the Trip Is Partially Completed: The passenger is charged only for the portion of the trip completed. The driver receives payment proportionally. ONECAB’s system automatically calculates the fare based on GPS tracking.
• If the Trip Continues with Another Driver: The original driver is paid for the completed portion; the new driver is paid for the remaining portion. The passenger will not be charged extra.
• If the Trip Is Cancelled Entirely: The passenger is not charged. The driver is not paid unless ONECAB grants a base fare compensation. Driver Responsibilities:
• Must immediately inform ONECAB support of the breakdown.
• The incident must be logged in the system for verification.
• Repeated breakdowns without maintenance may result in suspension.

Repeated breakdowns without vehicle maintenance may result in suspension from the platform.

8. Airport Pickup

• Passengers must provide accurate flight information during booking.
• Drivers monitor flight statuses and adjust pickup time accordingly.
• Free waiting time typically ranges from 30–45 minutes after flight landing.
• Airport pickups must be cancelled at least 4 hours before the scheduled flight arrival to avoid a cancellation fee.
• Late cancellations or no-shows may incur full or partial charges.
• ONECAB is not liable for missed pickups due to incorrect or incomplete flight details.

9. Liability

• ONECAB provides a technology platform that connects passengers with independent, licensed drivers.
• We do not own, control, or operate vehicles and do not employ drivers. All driving services are provided by independent contractors.
• While we take reasonable steps to ensure that drivers are licensed and authorised, ONECAB is not responsible for: - Delays, cancellations, or route changes caused by traffic, weather, road conditions, or other external factors. - Personal injury, property damage, or financial loss arising from the actions or negligence of drivers or third parties.
• Passengers are responsible for their own belongings at all times.
• ONECAB and its drivers are not liable for lost, stolen, or forgotten items left in a vehicle. If items are reported as lost, ONECAB may (at its discretion) assist in attempting to locate and return the property, but we do not guarantee recovery. Any costs associated with returning lost property (e.g., delivery or postage fees) may be charged to the passenger.
• Passengers are responsible for ensuring their own safety when entering and exiting vehicles and must take reasonable care of their belongings.
• To the maximum extent permitted by law, ONECAB’s liability is limited to the value of the booking in question.
• Nothing in these Terms limits or excludes liability where such limitation is prohibited by law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

10. Commission & Fees

• OneCab charges a Commission Fee on each completed trip.
• The Commission Fee is between 13% and 15% of the total passenger fare (excluding tips).
• A Booking Fee of £0.15 (15 pence) is applied to every completed trip.
• The Commission Fee percentage applicable to you will be communicated during onboarding and may depend on location, vehicle category, or service type.

11. Fare Breakdown Transparency

• For each trip, the Driver App will display the total passenger fare.
• Commission and Booking Fee deductions are applied automatically before payout.
• Drivers will receive earnings statements as follows:
• Monthly Statement:: Issued during the first week of the following month, covering the previous calendar month.
• Yearly Statement:: Issued during the first week of January, covering the previous calendar year.

12 Payment of Commission Fees

• Commission and Booking Fees are deducted automatically before payout.
• Net Driver Earnings are transferred to the Driver’s nominated payout account according to the agreed payment schedule.
• If a trip is cancelled, refunded, or adjusted, OneCab may adjust your Net Driver Earnings accordingly.

13. Changes to Commission Fees

• OneCab reserves the right to revise the Commission Fee and/or Booking Fee at its discretion.
• Any changes will be notified to Drivers in advance via the Driver App, email, or other official communication channels.
• Continued use of the OneCab platform after notice of changes constitutes acceptance of the revised Commission or Booking Fee.

14. Compliance Taxes

• OneCab operates in compliance with applicable UK licensing and regulatory requirements.
• Drivers are provided with monthly and yearly statements for transparency.
• Drivers remain solely responsible for taxes, VAT, and National Insurance contributions arising from their earnings.

15. Dispute Resolution

• If you believe that Commission or Booking Fees have been incorrectly applied, you must raise the issue within 7 days of receiving your monthly or yearly statement through the OneCab Driver Support channel.
• OneCab will investigate disputes in good faith and provide a resolution within a reasonable timeframe.
• OneCab’s calculation of fares and deductions, absent manifest error, will be final and binding.

16. Amendments

• ONECAB may update these Terms from time to time.
• Users will be notified of significant changes via email, app notifications, or on our website.
• Continued use of our services after changes are published constitutes acceptance of the revised Terms.

17. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Last Updated: 27 August 2025